Easing Fear at the Dentist's office
Whether it’s the whine of the drill, the scraping and poking, or the numbing and choking, fear keeps many patients away from the dentist.
Up to 20% of Americans avoid going to the dentist regularly because of anxiety or fear.1 Some adults don’t go to the dentist at all unless it’s an emergency.
Co-founder, Mr. Dana Oliva of BCSoTX, loves going to the dentist. That is because his company specializes in technology solutions for dental offices. One reason for his company’s success is knowing what dentists fear most, and knowing how to alleviate that fear.
What do dentists fear most? Downtime.
As several of our clients have discussed with us, dentists today depend on practice management software, digital imaging equipment and electronic records to treat their patients and run their practices. Without access to their computer systems, they can’t treat a single patient.
X-rays, dental charts, prescriptions, treatment plans, lab orders, appointment schedules, accounting and other vital practice data are all managed and stored electronically. Downtime not only brings productivity to a halt, it can also subject a dental practice to huge fines for violating certain healthcare regulations.
For dentists and other healthcare providers in the U.S., the scariest regulation is HIPAA, the Health Insurance Portability and Accountability Act. This act protects the privacy and security of an individual’s health information, and imposes fines for non-compliance.
Just like avoiding the dentist can create expensive problems for your teeth and gums, neglecting HIPAA compliance can seriously hurt dental practices.
Fear of non-compliance is right up there with downtime. Our company began focusing on the impact of HIPAA within the dental industry so we could fully understand the role technology plays in compliance.
HIPAA and other regulations require dental practices to have encrypted email, firewalls, backup, and data protection across both wired and wireless networks. Electronic protected health information (ePHI) must be encrypted when it’s stored and when it’s transmitted, which is why our clients rely on BCSoTX.